Ningbo High-Tech Zone, Zhejiang, China

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Zhejiang,China

FAQ

Answer: We’d like details on your quality control processes, testing standards, and certifications (e.g., ISO 9001). Please specify the expected lifespan of the machine under normal operating conditions and provide examples of warranties or guarantees offered.

  Purpose: Customers prioritize machines that deliver consistent performance and minimal downtime, so we need assurance of long-term reliability.

Answer: We provide a detailed quotation for a machine capacity, including base price, customization fees (if applicable), shipping costs to customer’s port, also supply the import duties. etc.

  Purpose: Budget is a top concern, and customers need transparency on both upfront and ongoing expenses to justify the investment.

Answer: We require a machine tailored for [ specific application, e.g: automotive parts, multi-color molding]. Please confirm your ability to adjust features like tonnage, injection speed, or mold compatibility. Include examples of past custom projects and the additional time/cost involved.

  Purpose: Many customers need machines designed for unique applications, so flexibility in design and production is a critical deciding factor.

Answer:For the after-sales service provided by foreign customers, we generally take online technical support, close communication with the salesman, video connection with technicians to solve problems, for parts needs, we arrange air transport. If you need on-site support from engineers, we can arrange engineers to go there.